What I Do

I'm an experienced and technically driven IT professional who specializes in modern device management (MDM), endpoint security, and automated deployment solutions across diverse enterprise environments. My work is centered around building secure, scalable systems using tools like Microsoft Intune, Addigy, Apple Business Manager, and Entra/Azure AD to streamline onboarding, lifecycle management, and device compliance. I'm especially passionate about automation, platform standardization, and improving the end-user experience through well-architected infrastructure.

GET TO KNOW ME

Core Experience & Projects

Throughout my career, I’ve supported hundreds of users across hybrid and cloud-first environments. I’ve successfully led and implemented initiatives such as:

• Migrated and unified on-prem and cloud accounts pre-Intune deployment for ~150-User Org, reducing complexity and enabling zero-touch setup

• Designed a fully hands-off Apple iPadOS MDM environment using ABM + Addigy for a client’s self-service kiosk system

• Automated device onboarding with a combination of cloud-based PowerShell scripts and Windows Configuration Designer (PPKG)

• Microsoft Autopilot architecture and rollout

• Built image deploy infrastructure using for internal IT team and maintained image design and repository

• Designed and deployed zero-touch deployment for both new and existing macOS environments in both Intune and Addigy

• Deployed, designed, and updated a multitude of enterprise applications, automating installations and app pre-requisites and configurations.

I routinely use PowerShell and BASH scripting to automate configuration and deployment tasks, manage configuration profiles and compliance baselines, and oversee multi-environment MDM rollouts. I've also worked directly with stakeholders, vendors, and internal IT teams to ensure solutions are secure, scalable, and well-documented. I frequently mentor junior technicians, sharing best practices and helping elevate the team's technical competency

My Background & Career Transition

Before I moved into IT full time, I worked in audio/visual production and live technical environments, managing everything from music to livestreaming and soundboards to lighting rigs and event workflows, as well as basic IT issues (When you're young, techy, and work at a church, you become the de-facto IT Guy very quick). This creative technical background developed my systems thinking, real-time troubleshooting, and cross-functional coordination skills. The transition to IT was a natural evolution — applying those same principles to modern infrastructure, support, and automation challenges.

Since making that shift, I’ve thrown myself into IT completely — learning through hands-on experience and deliberately broadening my exposure to as many platforms, tools, and environments as possible. My past has shaped me into an adaptable, resourceful, and methodical technician who thrives on solving complex problems and building efficient systems from the ground up.

Education & Certifications

I earned a Bachelor of Musical Arts from Dallas Baptist University, and have since pursued focused technical education and certifications including:

• Microsoft MD-102: Endpoint Administrator Associate

• CompTIA A+

• Ongoing studies toward ComptTIA Network+

I stay up to date with the MDM community, modern tools, scripting techniques, and best practices in endpoint security and deployment. Whether I’m building infrastructure, deploying configurations, or helping a colleague troubleshoot a tough issue, my goal is always to deliver cleaner, smarter, and more reliable IT — for everyone.

Key Projects

A handful of major projects that I headed up and completed

Hybrid Domain Consolidation

Migrated and unified on-prem and cloud accounts pre-Intune deployment for ~150-User Org, reducing complexity and enabling zero-touch setup.

Automated iPad Kiosk Deployment

Designed a fully hands-off Apple iPadOS MDM environment using ABM + Addigy for a client’s self-service kiosk system.

Windows Autopilot

Developed and deployed a number of successful Autopilot setups with complex application installation, configuration, Enrollment Status Page, Debloat, etc.

Automated Deployment for G-Suite Machines

Automated device onboarding with a combination of cloud-based PowerShell scripts and Windows Configuration Designer (PPKG).

MacOS MDM deployment

Designed and deployed zero-touch deployment for both new and existing macOS environments in both Intune and Addigy.

Email Migrations

Execute and automate email migrations from Google to Microsoft, Microsoft to Microsoft(cross-tenant).

RECENT EXPERIENCE

Independent Contractor

Mar 2025 - Present

Work with a variety of businesses to assist with items like: providing guidance on hybridizing environment to Microsoft 365 services, especially Licensing, Entra ID, Exchange Online, Cross-Tenant User Data Migration with Exchange Online and OneDrive. PowerShell scripting automation for various tasks and IT workflows. Provide insight on where cloud services and management tools can assist with administrative overhead and cost.

Endpoint Engineer

Network Elites / ZenGuard Managed Services

Jul 2024 - Apr 2025

Served as primary MDM and Device technician/administrator, providing technical expertise in securing and protecting endpoints. Interfaced directly with clients as a Tier 2 Technician, supporting the implementation and escalation of all endpoint management solutions, Intune, PowerShell automation, and Apple device management processes. Served as resource in planning key projects, identifying potential issues, and promoting MDM solutions to resolve critical service issues. Tracked/documented project status.

Jr Infrastructure Engineer

Lantern (formerly Employer Direct Healthcare)

Aug 2023 - Jul 2024

Managed Intune and Azure AD configurations for 600+ users across hybrid and remote setups. Built PXE boot servers, maintained imaging repositories, and led Mac platform management including ABM-based Intune deployments and Platform SSO integration.

Contract - Service Desk Technician

CBRE

Mar 2023 - Aug 2023

Provided Tier 1–2 support for onboarding/offboarding, VPN, and application issues across a hybrid user base. Used ServiceNow to track and resolve technical issues, and ensured secure remote access for a distributed workforce.

Contract - Support Technician

IHS Markit (Merged into S&P Global)

Aug 2022 - Feb 2023

Provided high-level tier-II and tier-III support in addressing escalated Tier I help desk tickets to maintain all network computer systems and wireless resources for all local Dallas users as well as remote users across North America. Analyzed root cause issues, resolved laptops/desktops hardware issues and installed user applications.

Sr. Desktop Support Technician

First Guarantee Mortgage Corporation

Sep 2021 - Jun 2022

Oversaw implementation, maintenance, and operations of LAN/WAN infrastructure and computing environment for 600+ end-users. Worked closely with IT leadership to identify/anticipate the firm’s current and future technology needs while devising strategies to improve IT system operations and automate key manual functions. Drafted and implemented IT best practices, documented IT helpdesk procedures. Setup user AD accounts and provide leadership in troubleshooting entire IT infrastructure including supporting and onboarding all work-from home employees technical needs.

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